Important Client Information
Pallas Beauty requires a 24 -48 hour cancellation policy, failure to do can result in half the price of the treatment cover charge. No shows there will be a full treatment cost cover charge.
On arrival, please note that late arrival will impact on your treatment time, whilst we will endeavour to perform the full treatment, in some cases we may have to reduce the treatment accordingly. Please aim to arrive no earlier than 5-10 minutes before your appointment.
Patch tests are required for certain treatments for all new clients 24 - 48 hours prior to treatment being carried out.
We ask kindly throughout relaxing treatments, your phone to be on silent mode.
An ideal gift for any occasion! To be used within 6 months of purchase. Available to buy in the salon or online on our website, ideal to be sent out via 1st class post. Please bring along voucher with you to your appointment, failure to do so, can result in full charge for your treatment.
Age Requirement & Child Policy
All clients under the age of 16 must be supervised by an adult for the full duration of appointment, and certain treatments we may need parental consent. We are child friendly in the salon, although certain treatments we would advise not to bring along children due to the duration of certain treatments & relaxation treatments. We require parents/guardians to ensure children are in the appropriate manner within the salon surroundings.
We are animal friendly here at the salon!
Treatments above £50 a 20% deposit is required. Deposits are non-refundable if you cancel within 24-48 hours or a no show. You can reschedule your appointment and your deposit will be transferred over to your future booking. If you are unable to make your appointment or want to reschedule, please contact us at least 48 hours before your appointment to avoid any fees. These deposits can also be paid via PayPal using the email firstname.lastname@example.org, or bank details provided or paid in the salon - ask salon for more information.
We have a no refund policy. We have our own policy in place for the most unforeseen circumstances of needing a refund. Clients are advised to speak to the manager.
We accept all major debit & credit cards, as well as cash. We do not accept American Express.
Pallas Beauty are please to provide free password protected wi-fi to all clients whilst their visit at the salon.
Relax, Refresh, Revive
Whilst you are waiting on appointments or throughout certain treatments, don't be shy to ask for a chilled water or a complimentary hot beverage, option to enjoy our Vegan Lotus biscuits.
We pride ourselves on our excellent customer feedback and would love to hear from you. Please kindly leave us a review on Google, Instagram or Facebook.