COVID-19 Policy

The safety of our clients and our Pallas Beauty team are our number one priority, we are always actively following guidance from our Beauty Federations and government guidelines to see all the latest information, all of which are subject to the scientific evidence at the time.

Saying all of that, as many other shops, we have altered our salon a lot in regards to having the best hygiene and safety measures in place and enhanced infection control measures have been implemented to combat the spread of Covid -19. Our hygiene measures were always up to the best standards, but we have put more in place.

Before attending your appointment please may we ask you to confirm neither you, nor any members of your household are displaying any COVID/Flu Symptoms. If you are please isolate and let us know at your earliest convenience and we will reschedule your appointment.

All of our cancellations fee’s have been lifted for the time being. But we still are advising clients to let us know if they can’t make their appointment as soon as they can. No shows, fees will still be applied.

Due to overwhelming demand we propose to open more days per week with late evenings and increased weekend opening hours. If you ring the salon, as we do not have a receptionist, please leave a message on our voicemail and we will reply as soon as we can. Please be patient with appointments. We will try our very best to be as accommodating as we can.

Clients who were booked in after 23rd March that had to be cancelled will take priority when returning and then our Waiting List clients and regulars will then be booked in.

IMPORTANT - PLEASE READ.

Enhanced infection control measures will be as follows:

ARRIVAL & APPOINTMENTS -
1. Please read and familiarise yourself to our signs displayed on our shop front windows before entering. 
2. Please arrive at your appointment no earlier or later than 3-5 minutes, this will enable us to maintain social distancing. To facilitate this our appointment times have been increased and arrival times staggered. 
3. We ask our clients to come alone to appointments unless a carer or chaperone is required.
4. Our door will be locked, and our doorbell is in use at ALL times. This is to control the flow of clients in and out our salon. Please ring the bell and your therapist will come to the door to collect you. If you are early, please wait outside at the door.
5. Signed guidelines in the salon of where to sit, if you do require to wait in our waiting area. 
6. Please hang up own coat, and wear minimal jewellery.
7. Bring minimal items to the salon and avoid going on phone or into belongings throughout your appointment.
8. There will be a maximum number or 2 clients and 2 therapists in the salon at any given time. And as per government recommendations please ensure you maintain a safe distance at all times with other clients - our salon isn’t the biggest, but we have rearranged our waiting area with stickers so you are guided where to sit. 
9. Automatic Hand Sanitiser will be displayed to the left on the wall and must be used when entering and exiting the salon. Please place both hands under and do not touch the machine.
10. Mandatory for ALL of our clients to bring and wear a Face Mask at ALL times within the salon, unless therapist tells you otherwise for certain treatments. If you do not have one we can supply a disposable one for £1 per mask - we hope you understand our charge as PPE is in high demand and is cost effective for a small business.
11. We may not be able to accept walk in’s - please be understanding.
12. We have the right to refuse any treatments should we feel you are not following any of the guidelines issued
13. Clients are advised to have a think about their colours/nail designs before their appointment, to avoid excessive contact with the nail ring colour display sticks - even though these will sanitised after every client.

HYGIENE
1. Salon will be disinfected regularly by anti-bacterial air spray.
2. Regular hand washing and sanitising will be carried out at all times.
3. High touch areas such as bathroom, nail wheel sticks, handles, doorbell, couches, and all surfaces are sanitised after each client and extra time has been put in place. 
4. Perspex shields have been erected in the reception area and in-between the nail desks. These are for the protection of both clients and staff members.
5. All staff members will be wearing either a face mask or visor or both during your appointment. 
6. Appropriate PPE, extra aprons, visors, masks and gloves will be worn (by therapists) during certain treatments and disposed of when applicable.
7. All staff therapists will wear tunics which are washed at 60 degrees every day. Also our therapists will be wearing washable PVC apron for added protection throughout the day. 
8. Towels are boiled washed and laundered accordingly - a fresh towel will always be in place and we now have disposable massage face coverings for added protection.
9. Please ensure all of our tools used during between treatments are either sterilised when appropriate or disposed of correctly.
10. Toilets will disinfected regularly and clients can use anti bacterial wipes before their toilet visit also. Hand washing/paper dispenser facilities available to be disposed of in the pedal bin and automatic hand sanitiser to finish your visit.
11. Hand washing/tissues and paper towels are available in each room in the salon for clients.
12. If your appointment is over a certain amount of time, therapist will guide you if you need to sterilise hands again.
13. Find reassurance in our individual treatment rooms in a one to one environment with a therapist dedicated to you.
14. Our staff have trained in the appropriate salon cleaning and completed an on-line infection control and prevention courses.

CHANGES & INFO
1. From now on and for the foreseeable, Magazines and sweets have now been taken away from reception and all leaflets have been laminated. You are welcome to bring your own magazine.
2. The bathroom towels will no longer be able to use.
3. We will no longer be able to offer coffees or teas due to face mask removal. We will offer drinks such as water in disposable cups if needed. Or you can bring your own beverages, keeping in mind your face mask at all times! Food cannot be eaten in the salon.
4. We have not put any service charges on our services, although our Price list has slightly decreased and increased in certain treatments. Please look at our website prior for all info.
5. All soft furnishing has been removed.
6. Clients may need to have patch tests done again. Please ask salon if unsure.
7. It is now by law, that we keep a note of your appointment time and contact details for 21 days. There will be stored within the Data Protection Guidelines and only used within test & protect. 

Payments
1. Contactless payment is available.
2. Cash will still be accepted.
3. Card machine and reception surface will be sanitised after every use.

Loyalty Cards & Discounts
1. Loyalty cards are still accepted in the salon and our loyalty scheme has not changed and will continue as normal.
2. Discounts will still be honoured as normal.

Gift Vouchers
1. All gift vouchers before & during COVID will be extended accordingly.

Again all of these measures are to offer a degree of protection to both you our client and staff members.

Thank you all so much for taking the time to read this information. This has been, for all of us, a very stressful time. Despite all the above, please do not worry we will endeavour to make your visit as enjoyable and normal as we can and you will be in safe hands when we reopen our doors!